Refund and Video Use Policy

1. Scope

This policy applies to one-time video packs purchased from Millionaire AI Video. Read the Terms of Service and the amount, included allowance and any validity period shown at checkout before paying. A one-time purchase does not renew automatically.

Nothing in this policy limits mandatory consumer rights.

2. Technical failures and content checks

A rejected or unavailable input check does not entitle us to keep a charge for a video that never proceeds. If video uses have been deducted and a task is confirmed to have failed technically or been refused, the actual video uses charged for that task are returned once. This restores your generation allowance; it is not a cash refund.

For a delayed or uncertain task, we check the existing request before deciding on a return of a video use. Waiting longer alone does not trigger an automatic refund or another generation. Contact support with the task ID if a confirmed failure has not been settled.

3. Severe quality defects

Report severe face or body defects, movement unrelated to the requested scene, or an unusable result within 7 calendar days of first delivery. Include the task ID and a specific description through a private support ticket or email.

Support reviews the result and may grant the video uses needed for one replacement generation for the affected task. Repeated reports of the same task do not create repeated compensation. This is a reviewed remedy, not an unconditional cash refund.

A preference for a different expression, framing or style alone is not a technical failure. Voluntary new generations use additional video uses. Mandatory remedies remain available where applicable law requires them.

4. Unused purchases

Request a review of unused purchased video uses within 14 calendar days of payment through your private support tickets or support@millionaireaivideo.com. Include your account email, order number, payment date and reason. The request's submission date determines whether it is within the review window.

Approval requires verification of the actual payment, unused balance and related tasks; this is not an unconditional refund promise. For a partially used pack, we review the unused proportion against the amount actually paid for that pack, rather than repricing used generations at a separate single-video rate.

Used video uses are normally excluded unless the service failed to deliver or applicable law requires a remedy. Free, bonus or promotional video uses have no separately refundable cash value. Report duplicate charges, incorrect charges or missing purchased video uses so we can investigate.

5. Cancellation, downloads and deletion

If cancellation is confirmed while a video is queued and generation has not started, its charged video uses are returned. A cancellation request alone is not confirmation. If generation has started, we must check its outcome first.

Downloading or retrying a download of an available result does not use another generation allowance. Deleting a completed video does not refund its generation charge. Download results promptly; deletion and availability are separate from purchase refunds.

6. Approved refunds and disputes

Approved cash refunds are returned through the original payment method, and the corresponding unused purchased video uses are withdrawn. We confirm completion after the payment provider confirms the refund. Your provider and bank determine when it appears in your account.

Keep follow-ups in the same support request. Never send full card numbers, payment passwords or account passwords. You may contact us before raising a payment dispute so we can investigate; this does not waive your dispute rights.

7. Contact and changes

Use Contact, private support tickets, or support@millionaireaivideo.com. Include the relevant order or task ID.

The revision date appears above. Future changes do not retroactively remove approved refunds or mandatory rights.